Jpay app not working

You may experience some difficulties during your video visitation. You can try some of the solutions below. When you connect to a Video Visitation, the JPay system makes sure your audio and video devices are connected and properly configured.

If you receive an error message that says your microphone and camera were not detected, make sure the devices are securely plugged into your computer and try to test your equipment again. The retest will tell you if your equipment is set up improperly or is not in good working order. If the test indicates that your setup is fine, and you are able to see moving images and hear audio in the testing frame, try to connect to your Video Visit again.

To download the latest version of Adobe Flash Player click here. Click Download now and then follow the instructions to download and install Adobe Flash Player. If your video visitation is still not working after troubleshooting then please call JPay customer service:. After following the troubleshooting steps above you may wish to test your webcam to see if any issues are resolved before attempting to join the video visitation again. Click here to learn about testing your webcam. If your webcam test was successful you should attempt to join the video visitation again.

Click here to learn about joining a video visitation.Your favorite JPay services — money transfer and email to prisons — now on the go! With the updated Send Money service, you can quickly transfer funds to inmate trust accounts with your credit or debit card. You can even manage your JPay account. Prepaid stamps are not available for every agency.

My software is updated to the latest Apple Hi - Please try to uninstall and then reinstall the app. That should help! I have been using the JPay App for a few months now to communicate with my loved one and I find it very invasive. They want to track your location for every little thing. For example, you have to allow the app to see your location just to view how many stamps you have left.

I agree with the person who left the January 5th review stating that visually the app needs major work. Most of the time I just use the JPay website. There are times I have wanted to send just one picture to my loved one but JPay requires you to write something in the email also just to get another stamp out of you. I do not like that every single picture cost a stamp so if you have multiples 10 stamps can be gone within just one day including a letter.

I absolutely think they need to improve the type of pictures you can upload.

Troubleshooting video visitations

I avoid using JPay as much as possible because the app needs major work and it is a money guzzler. You are better off sending your loved letters and pictures through the mail. At least when the JPay site goes down they can still view their pictures and letters because as the other reviewer stated JPay will not send the users ANY kind of communication when the app has issues.

Honestly I probably will be deleting the app sooner than later. This app has great potential being one if not the app that offers real time communication and media sharing with friends and family that are away. Recently I have experienced on several occasion where I never received an email, and my loved one never received my email or picture.

The first time it happened I resent the email. The email and pictures cost a stamp each and so I used stamps to resend the same picture and email and so my account was deducted twice and my loved one only received the email and picture once. This is sad because a lot of people rely on this form of communication with those loved ones.

The app is outdated.This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue? Go to the Legal Help page to request content changes for legal reasons. Google Help. Help Center Community Google Play.

jpay app not working

Send feedback on Help Center Community. Google Play. This content is likely not relevant anymore. Try searching or browse recent questions. Original Poster - Amanda Dawn Henderson. I've have tried the app and the website. N it says check my internet connection. AppsAndroidFix an issue or problem. Community content may not be verified or up-to-date. Learn more. Recommended Answer Recommended Answers 0.

All Replies User Recommended Answer. Google user. Original Poster. Amanda Dawn Henderson. Jenilyn Ahlers. Nora Oden. Michelle Wise. Ashley Smith I'm having same issue I have taken the app off my phone and reinstalled it and it still don't work. JPay come one get this fixed. Brittany Whitney. I hope they fix it soon!View full report in VirusTotal. Sheila belislw. I think the only thing with the app is you should be able to video chat with the inmates for some people cant travel to see their loved ones.

Ian Knight. Hi Ian It seems, Google Play decided to ban some apps because they do not comply with their requirements, or they simply might not be available in certain countries.

In these cases, the only way to obtain the app is to download it's APK version. Beth Kurtz. I had this app on my phone for a very long time.

Jpay app not working in Germany?

After resetting my phone, I now get a message that the app is no longer compatible. Nothing has changed, but I cannot get the app anymore.

jpay app not working

Hi Beth, It is possible that you can not download the app for several reasons: - The version of your Android should be 4. Regaras Noelia Androidlista team".

Download the Free JPay App

Noelia Androidout Team. People who used to give card holders to their parents as a gift are almost extint, because times are changing - who Cryptocurrencies are becoming well known in the public world.

Gone are the days when blockchain databases and Add Paypal to your payment options at the Google Play Store. PayPal is a popular method of payment for many people Rating 3.

Version Downloads 62 K. Price Free. Last updated on Prepaid stamps are not available for every agency. If you do not update the app it will not work properly. So please make sure you visit the app store and download the latest version. JPay has made some important updates to the app.

Please update to the latest version to continue using the app, as the old version will not be supported. This month we've got some exciting new updates!

This month we've updated our app with some exciting new features! This month JPay implemented a few minor fixes to ensure you continue to enjoy the overall app experience! For this release, you'll enjoy the new spell check feature when composing your next email!

The password policy was also updated to ensure more security. This month you'll notice a change to the app's home page; it now reflects the products and services that are available to you and your loved ones. This month, we added a stamp transfer history section to the Email feature and improved the way drafts are displayed.

We also fixed a couple of bugs with the VideoGram service that occasionally caused the app to crash. First the big news — you can now use your Discover card to send money and purchase stamps! This month we fixed bugs that caused various problems: app crashes, messages not appearing in the sent folder, VideoGram orientation issues and account issues.

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jpay app not working

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But is it really all that? Read More News. Developer Information.Is jpay. Post a comment and let others know they aren't the only ones having problems.

Post Comment. Not Opening. Jpay Website Url jpay. Checking jpay. Please wait. If you're not able to reach it, it might just be your connection.

It's not just you. The website is not responding to anyone. Please try again later. Past Response Times. The above graph reflects the response times collected for jpay. The lower the response time, the better. Troubleshooting If jpay. This should work on Internet Explorer, Firefox and Chrome. Clear your browser temporary cache and cookie to make sure you have the recent version of jpay. Still not resolved?

Try these advanced tips. If you suspect your ISP is blocking jpay. Join the Discussion Is jpay. Post Comment Your Name.

Jpay Inmate Video Service Reviews and Complaints

Your Email. Jpay is timing out. Site seems up, but cannot establish proper connection for past couple of hours. Jpay isn't working for me right now I have been trying for the last 3 hours to access my jpay account and haven't had any luck.

Normally it works just fine I have cleared everything so far is anyone else experiencing this problem? Jpay site isn't working for me. I tried clearing cache and everything else that I was told to do and it's still not working. Anyone else having problems? Privacy Policy.Your current session is about to expire. For your security and protection, JPay sessions automatically expire. Your current session will expire in:. For staying in touch, nothing beats the speed and convenience of email.

Depending on the facility, incarcerated individuals may be able to respond electronically, view and print your message, and view photo attachments. Each email requires a "Stamp," often available at more affordable rates than traditional postage, and can be purchased online and at JPay kiosks in the correctional facility. In many locations, you can attach a photo to an email, or even record a second VideoGram to send along with your letter.

With these popular and convenient services, JPay is using technology to keep you and your friend or relative connected throughout the duration of their incarceration. The email interface for the incarcerated individual is as familiar as the email program you use at home, and just as easy to use. We know that getting that letter from your loved one in your inbox is one of the best feelings in the world, and we want you to have that feeling again and again.

Sign up for a free account today, and start sending emails immediately. Send Money. Video Visitation. Buy Media. Get Started new customers. Email The faster way to write an incarcerated individual For staying in touch, nothing beats the speed and convenience of email. Functionality you can use In many locations, you can attach a photo to an email, or even record a second VideoGram to send along with your letter. Helping you stay connected We know that getting that letter from your loved one in your inbox is one of the best feelings in the world, and we want you to have that feeling again and again.

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